IT Support – Is It Worth It?

IT support and it’s real value to any business has been a long-debated issue. But as technology has grown in both sheer quantity and now, overwhelming complexity, more SMB’s are seeking help. Budgets are getting cut though and as companies battle to keep overheads down and revenue up, many are turning to third party IT Support companies to solve the day to day headache of tech problems.

Since the introduction of GDPR, even more companies have jumped on the IT Support bandwagon, cautious of the potential upset of IT gone wrong. Many though, are still trudging on without any support at all, fearful of expensive costs and call-out charges that may await. But the IT landscape has changed …

Support can now be delivered via remote login or screenshare-based sessions, which means quicker troubleshooting and cost-reductions whilst keeping you at your most productive. But it’s not just software development that’s keeping support contracts low. Even hardware has caught up. There are now more fail safes on SMB servers and end-user hardware like computers and laptops are built to last.

So in the age of advancing tech and budget constraints, we asked our Technical Director, Nick Matthews, and Professional Services Director, Steve Shields to shed some light.  Support or no support – that is the question …

“Why is it not worth it?” – Nick Matthews

“I think you should really ask, why is it not worth it? If you didn’t have IT support, who would you call if you had an issue? What if you had an issue with one particular user? What if they couldn’t log on or something happened to their machine? They would be sitting around with nothing to do as they wouldn’t have the tools to do their job effectively.

By the time you have contacted the local IT shop on the high street or someone from Google or even searched online for reasons why the problems have occurred in the first place, time has been lost. And time costs money.”

“What if you had a server go down and your account team could not process the wages in time by month end? You would not have a happy workforce. It sounds like something that would only happen once in a blue moon, but you’d be surprised, we see it all too often.

What about a more serious matter such as a cyber-attack. This would be a disaster for any business, let alone one without the right support team that’s keeping them protected. You would lose productivity, revenue and, because you’d have to disclose this to your clients, you’d also tarnish your well-earned reputation.

“What if you had a server go down and your account team could not process the wages in time by month end? You would not have a happy workforce. It sounds like something that would only happen once in a blue moon, but you’d be surprised, we see it all too often.

What about a more serious matter such as a cyber-attack. This would be a disaster for any business, let alone one without the right support team that’s keeping them protected. You would lose productivity, revenue and, because you’d have to disclose this to your clients, you’d also tarnish your well-earned reputation.

Why you should bother

So, why do I favour support? Well for me it’s peace of mind. With an IT Support contract, you are just a phone call away from real experts who will not only be able to support you through IT problems, but they’ll also help you find ways of stopping the majority from happening at all.  They would be able to support each individual user remotely without hassle or wasting any time. Easy.

Server maintenance can also be done remotely, and with the solutions available today, protection from cyber attacks can be done from the cloud. This is a new approach to networking that allows IT administrators to view and adapt cyber protection on each user’s endpoints, from the comfort of their desk. So forget costly site visits, supporting and protecting end users has never been easier.”

“For me, IT Support is crucial to the way your business operates. It’s easy to think that your own IT technicians are capable and have the time to resolve every IT issue you face, but in reality, this is simply not the case. The majority of in-house IT are skilled in computer support, and are very good at that.

But what about network support? Infrastructure? Cabling issues? Engineering faults? The list goes on. They’re good, but they can’t do it all. That’s why an IT support contract could be the difference. And most of the time it is. If you really want to meet customer expectation and manage your IT costs effectively, you really should consider an IT support contract with a trusted company.”

Still Stuck on Support?

Not sure if IT Support would benefit you and your business? Worried you may end up paying over the odds? Not sure if your current IT Support is up to scratch? Let Pure Cloud help you make sense of it all.

We’ve been supporting our clients for nearly 30 years. In that time, we’ve seen it all, so we’d like to think we’re pretty good when it comes to helping you get the most from your technology. Get in touch and see how IT Support could take your business to new heights.

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