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In today’s fast-paced world, managing and operating an efficient outbound contact centre is sometimes a little tricky. And with competition to make sales and win clients at its peak and the recent introduction of remote working in call centres, ensuring your agents...

When it comes to your customers, first impressions always count. And this impression can often be made via your contact centre. Your contact centre should focus on customer needs and satisfaction, while internal processes work towards improving your overall...

Having effective business communication is key to ensuring things run smoothly within your organisation. That’s both internally, with colleagues and externally with clients or suppliers. Without it, wires are crossed, needs aren’t met, and mistakes are made – all of...

Haines Watts Birmingham have been using our Unified Communications Anywhere (UCA) app to manage all their calls and communications, both internally and externally, for around 12 months. Because of the success of UCA at their Birmingham office, we have recently...

In today's world, it is vital businesses prepare for any disaster that may be on the horizon. Whether it’s a cyber breach or a fire breaking out in the office, disasters can be unexpected and impossible to escape. But making a BCDR plan is a critical element in...

The pandemic may have thrown 2020 up in the air for most businesses in the UK & beyond, but what has Covid-19 taught us? Well it's presented an opportunity to address some underlying issues relating to technology that have, until now, been swept under the carpet...

Transitioning technology can come with several concerns to do with security, updates, user interruptions and more if not deployed correctly. End of life technology is outdated and if you are still using it, you're risking an insecure operating system that is bad for...

When you’ve been with a provider for several years, transitioning to a new provider can leave you feeling a little uncertain. Yet about a year ago, when PCS completed a merger and acquisition of a smaller IT services company, that’s exactly what happened to CGJ...

BCDR (Business Continuity Disaster Recovery) and back-up solutions are essential in ensuring that businesses can survive in the event of a disaster, be it natural or human-induced. And as we’ve learnt in recent months with the outbreak of Covid-19, disasters often...

FREE WEBINAR:Business Continuity & IT Security - Lessons From Covid-19 When: Wednesday 19th August 2020            Time: 10:00AM - 11:00AM (BST)With the progressive easing of lockdown across Europe, it is apparent that global readiness for a mandated change to the...

When a product or service is end of life the producer is no longer selling it to new customers or supporting its current customers. This means the manufacturer will no longer be able to perform any vital updates or provide support with any maintenance issues that may...

As the trend to work from home increases, organisations have had to look for a reliable and new solution for their employees. Many businesses have had to choose between utilising a VDI or VPN solution in order to make this transition work. But which is best? For many...