NHS, Surgery & Practice Services

24 Hour Practice Patient Routing

Pure Cloud Solutions provide both in hours and automated out of hours routing. This can be to OOH providers along with associated bespoke practice messaging.  Practices can manually send patient calls to any location at any time of day.

Encrypted Call Recording & Call Logs

Practice Managers can now resolve patient complaints effectively with instant access to both inbound & outbound call logs with associated call recordings.

Expenditure Control & Costs Analysis

Pure Cloud Solutions have been working with Property Services to help drive down costs of current services. We also offer outsourced white labelled billing services allowing the relevant departments to focus on core business activities.

Disaster Recovery & Business Continuity Services

Pure Cloud Solutions provide alternative routing of calls for all practices in seconds. This ensures communication is maintained with patients & staff in the event of emergency or other unforeseen circumstances.

Wireless Network Solutions

Practices can now offer a better staff & patient experience by deploying secure wireless access across any device.

Number Ranges

Practices can chose from any number range in the UK, Europe or Internationally.

Live Call Statistics Wallboard

Practice Managers can see how many calls are queuing at any one time and what receptionists are available to take patient calls. This information can also be accessed via an intuitive online portal to manage patient complaints.

Fax to Email & Email to Fax

Practices can save money and time by sending & receiving faxes straight from the PC. These faxes can then be stored by the practice in any location as a PDF file.

Fixed Line Services

Practices can save money by taking advantage of bespoke “NHS Choices” call tariffs.

Hosted Voice Anywhere Services

Practices can stream line communications by utilising any device across our global communications platform. This includes: iPad, iPhone, Android phone or tablet, SIP handset, PC, laptop and mobile or PSTN line.

CRM Integration

Integrate voice into management systems for click to dial services via the computer screen. You can also automatically route callers to the correct location.

Effective Triage Communication

Provide local cost effective easy to use conferencing facilities.