Customer Service & Projects


Come rain or shine, the project and service team are here to make sure you have the best possible experience with PCS. They deal with your requests and projects from start to finish and keep you updated throughout the whole process. And they’re incredibly friendly and helpful, putting you first no matter what.

Lauren Parkes

Position: Projects and Service Coordinator
Since: June 2015
Synopsis: Lauren has been working for Pure Cloud since June 2015, although took a year out to become a flight attendant for British Airways & soon realised that her feet belonged on the ground!
Strengths: Creative, Crafty & being Ginger!
Weakness: Overthinker, Takeaway Food and Prosecco!

Shalleen Greasley

Position – Mobile Projects and Services Coordinator
Since – October 2021
Synopsis – Shalleen has recently joined Pure Cloud with 20 years’ experience in the mobile telecoms industry. Having worked in the industry for 20 years, she hopes to help build up the mobile provisioning side of the business and support her colleagues with other aspects of work.
Strengths – Team player, good listener, family girl through and through and very loyal.
Weaknesses – B&M & The Range, sweets, chocolate, sharks, clowns.

Shalleen Headshot
Kelly Harrison

Kelly Harrison

Position: Group Billing and Operations Manager
Since: January 2019
Synopsis: After working in Comms for 8 years, Kelly has definitely found home in PCS.
Strengths: Attention to detail, Cleaning, Dedication, Will always go above and beyond.
Weaknesses: Sweets, Cake, I don’t have the confidence to admit I am good at something, Wax Melts.

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