Telephony

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Telephony

VOICE SERVICES

Pure Cloud Solutions hosted voice service provides a feature rich user experience plus significant additional benefits.

Our hosted voice service is not limited to any geographical location and as such they can be deployed globally.

Our hosted voice service can be deployed on any operating system including PC, MAC, Blackberry, Apple & Android operating systems. As the service is provided via secure datacentres, disaster recovery & business continuity are provided as standard.

Business Mobile Services

We can provide you with a cost-effective, feature rich solution. By providing bespoke tariffs on EE, O2, Vodafone and Gamma either with all-inclusive single user tariffs with international roaming included, through to share tariffs and no line rental tariffs, we can find the right fit for your needs.

Your existing costs will be thoroughly analysed by Tariffcom, an independent telephony analysis provider, and a selection of tariffs will be recommended for you.

We can supply you with a complete range of handsets and tablets. And include the cost of these devices in with your monthly bill. We can also help and advise you on linking your mobile estate with your current telephony set up, to offer fantastic features, benefits and cost reduction solutions.

Collaboration

The way we work is changing. Stay connected, have greater flexibility and be more productive with Pure Cloud Solutions

Like to be free from your office desk? Sick of the same old workplace?

Give yourself the freedom to work from the park during the summertime or from a cosy corner of your favourite coffee shop, with Hosted Voice Services.

Thanks to cloud-based communications and IT solutions, you now have the freedom to create a better work/life balance and to create a smarter more efficient business.

IoT - Internet of things

Do you want to drive business growth, make your business more efficient and provide customers with superior service?

The Internet of Things is emerging and it’s changing the way we communicate, the way we live and the way we work.

As digital connectivity develops it will fundamentally change the face of business,

facilitating smarter decisions, smarter products and smarter procedures. Intelligent connectivity has the potential to transform your business.

Fixed To Mobile Convergence (FMC)

Unified Communication Anywhere (UCA) brings together cloud telephony and mobile in a true Fixed to Mobile Convergence (FMC) enterprise grade business solution. Gone are the days when your telephone system, be site based or cloud based, and your mobile phone work independently. Time to say goodbye to outdated technologies like twinning.

With our UCA solution we deliver a true unified communications user experience directly via our SIM based technology. This utilises the strongest cellular network in the UK today – EE. We can deliver bespoke inbound and outbound routing of both landline (01, 02, 03 & 08) and mobile numbers to any device. So whether you’re using android, iOS, PC, PSTN or 192 different SIP handsets, we can help!

Because we’ve partnered with Transatel and Centile, we can also deliver mobile call recording without the requirement of an app via our SIM, along with a whole range of other services. All of this is designed to give you ease of use, mobility and collaboration within your business.

Mobile VOIP

UCA has partnered with industry-leading soft-phone companies to enable mobile users to make and receive free or inexpensive phone calls over IP. You can do this using Wi-Fi or 3G connection.  Our UCA platform fully supports Mobile SIP phone soft client applications such as Media 5-fone, Bria from Counterpath and Acrobits.

Any Number

When using a fixed and a GSM phone in the office, all incoming calls are routed both to the PSTN number and the mobile GSM phone. Both devices will ring simultaneously and the call will be connected to the phone that is the first to answer.  Even if the mobile phone is out of coverage or simply switched off, and a forwarding rule has been set up, the call will be redirected to your UCA mailbox.  This allows the end-user to have all voicemail messages in the same place. An email notification, with audio file attached, will also be sent.

Mobile Extension

The mobile extension, also known as “multi terminal” feature, enables you to assign one extension to several devices. It allows end-users to be reachable from several terminals (IP or non-IP devices), such as their desk phone, softphone and gsm phone. When someone calls the end-user extension, both the main terminal and the other linked device/s will ring simultaneously.

This enables the end-user to take the call from any of the devices. Once a call is picked up from one phone, the other is still available to receive and place calls. If the end-user does not answer the call, it will be directed to the extension forwarding rules that you decide.

Unique Voicemail

The unique voicemail feature allows the end user to be available on several terminals (SNR) whilst maintaining a single mailbox. This would act like any regular IP Centrex user (avoid the redirection to mobile/fixed voicemail systems). When activated, the call won’t be transferred to the “remote terminal” if the voicemail service answers it.

Voice Call Continuity

The UCA Voice Call Continuity feature enables users to switch seamlessly, from one terminal to another while in a conversation. The user can start a conversation on an IP phone and continue the conversation via mobile, without interference.

Mobile Call Recording

All calls captured are encrypted with a 256bit encryption key that is unique per organisation. The encrypted media is sent for storage via secure, dedicated links to dual, geographically separated data centres. These are then replicated to multiple storage devices, ensuring complete data redundancy. Encryption keys are stored in separate data centres to the recordings. Separate encryption keys are allocated for each organisation or group.

Need more information on what Pure Cloud Solutions can offer?

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Check out our services

Telephony Solutions

IT Network Services

Security Solutions

Managed Print

Disaster Recovery

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