Fewer than 1 in 20 of your customer calls ever gets heard.
YourCloud Business Insights turns your calls into one clear report - why customers ring, how your team handles them and where you can save time and money.
Built for better decisions
Most businesses review a small sample of calls by hand, leaving the rest unheard … the repeat complaint, the question that keeps coming up, the sale nobody followed up.
YourCloud Business Insights listens to every call and provides you with a report of clear evidence to work with. With this, you get complete visibility from what’s driving calls to how customers feel and where you could improve efficiency.
What's in your report
How it works
No integration, no new software and no disruption to your business.
Secure upload
We help you upload call recordings* securely. You choose the calls; we guide you through it.
Transcribe
AI turns every call into searchable text.
Analyse
The transcripts are analysed for topics, satisfaction, team performance and automation potential.
Walkthrough
Receive your report in just 7 to 10 working days. We talk you through the findings and what to do next.
* Up to three months or 150 hours of past calls, whichever comes first.
One report. One fee. No strings.
The report is yours to keep, whatever you decide next. If you want this level of insight ongoing, move to our daily call analysis service within 12 months and we refund it in full.
Why choose Pure Cloud?
Proactive Monitoring & Management
Most MSPs wait for tickets. We fix issues in the background with proactive monitoring, patching and automation, meaning fewer "turn it off and on again" moments.
We Deliver Outcomes, Not Products
Begin with the outcome you need and build the tech around it. No vendor bias. No promo pushing. Just results.
We Challenge You
We don't just do what you ask. If there's a better, safer, smarter way, we'll tell you. Because having your back means being honest.
Security That's Proven, Not Claimed
ISO 27001? Check. Cyber Essentials and Plus? Check. CE certified assessor? Check. We don't just claim security - we live it, breathe it, and dream it.
End-to-End Ownership
No blame tennis. No vendor finger-pointing. If it affects ownership, we take responsibility, and we fix it. Full stop.
We Remove Issues, Not Your Independence
Some MSPs create more work to justify their existence. Not us. We automate, streamline and remove chaos so you actually need us less.
What happens next
Want this every day?
Your report shows you where things stand right now. Our daily call analysis service is the next step. It reviews your calls every day, so you can see whether the changes you make are working and where improvements can still be made.
You get dashboards your team can use, automated call scoring and compliance checks, so you get consistent, accurate insight all year round.
Get in touch
Want to understand every call?
*‘Fewer than 1 in 20 of your customer calls ever gets heard’ - Source: TelXL, Cxp Analytics partner brochure (2026). ‘Traditional Quality Assurance typically reviews less than 5% of interactions.’