Fewer than 1 in 20 of your customer calls ever gets heard.

YourCloud Business Insights turns your calls into one clear report - why customers ring, how your team handles them and where you can save time and money.

Speak to an expert

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Built for better decisions

Most businesses review a small sample of calls by hand, leaving the rest unheard … the repeat complaint, the question that keeps coming up, the sale nobody followed up.

YourCloud Business Insights listens to every call and provides you with a report of clear evidence to work with. With this, you get a complete visibility from what’s driving calls to how customers feel and where you could improve efficiency.

What's in your report

Why customers call

Identify what’s really driving customer contact with category and topic identification.

How customers feel

View satisfaction scores and gain understanding of what your customers overall experience.

How your team handles calls

Understand your team’s performance and whether calls are meeting standards.

Where calls go wrong

Easily spot the topics that get lower scores and where customers may be getting frustrated.

Improve efficiency

Understand complexities and potential ROI in your calls.

Clear next steps

See clear areas for automation, improvement and opportunities for customers are highlighted

How it works

No integration, no new software and no disruption to your business.

1

Secure upload

We help you upload call recordings* securely. You choose the calls; we guide you through it.

2

Transcribe

AI turns every call into searchable text.

3

Analyse

The transcripts are analysed for topics, satisfaction, team performance and automation potential.

4

Walkthrough

Receive your report in just 7 to 10 working days. We talk you through the findings and what to do next.

* Up to three months or 150 hours of past calls, whichever comes first.

One report. One fee. No strings.

The report is yours to keep, whatever you decide next. If you want this level of insight ongoing, move to our daily call analysis service within 12 months and we refund it in full.

Find out more

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Why choose Pure Cloud?

We help you act on it, talking you through the findings and advising on what to do first.

We make the process easy, guiding you through every step.

We tailor it to you with every finding coming from your own calls.

We keep it simple with a clear report and no jargon.

We keep your data safe, recordings are only used to build your report.

No obligation to go further, the report is yours, whatever you decide next.

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What happens next

Want this every day?

Your report shows you where things stand right now. Our daily call analysis service is the next step. It reviews your calls every day, so you can see whether the changes you make are working and where improvements can still be made.

You get dashboards your team can use, automated call scoring and compliance checks, so you get consistent, accurate insight all year round.

Find out more

Get in touch

Want to understand every call?

*‘Fewer than 1 in 20 of your customer calls ever gets heard’ - Source: TelXL, Cxp Analytics partner brochure (2026). ‘Traditional Quality Assurance typically reviews less than 5% of interactions.’