Jargon Buster

Don’t be left out in the dark on TERMINOLOGY

If there’s one thing the technology industry is good at, it’s creating confusing abbreviations for really technical terms. At Pure Cloud Solutions, we feel your pain. That’s why we’ve created our handy jargon buster to simplify the lingo & help you get to grips with potential solutions. Surprise your IT team by exploring the tech world in plain English below.

ACD

Automatic Call Distribution.

BRI

Basic Rate Interface for ISDN2 circuits and connection between Systems

BLF

Busy Lamp Field shows via a LED if an extension is busy or free

CaaS

Computer as a Service

CCU

Central Control Unit holds the system programming and memory

CLI

Calling Line Identity shows number of person calling you, if a speed dial is on the system with that number and Name it shows the Name.

CTI

Computer Telephony Integration enables telephone systems to talk to computers

DASS

Digital Access Signalling System digital lines from exchange

DPNSS

Digital Private Network Signalling System digital links between sites

DDI

Direct Dialling In

DECT

Digital Enhanced Cordless Technology

EFM

Ethernet First Mile

FTTC

Fibre To The Cabinet

Hosted Voice

Cloud based voice services

IaaS

Infrastructure as a Service

IP

Internet Protocol

ISDN

Integrated Services Digital Network provided by BT etc to allow small end users to have digital connection to things like the internet.

LAN

Local Area Network

LCD

Liquid Crystal Display like the one on your telephone

LED

Light Emitting Diode see BLF

PaaS

Platform as a Service

PABX

Private Automatic Branch Exchange

PBX

Private Branch Exchange

PRI

Primary Rate Interface

PSU

Power Supply Unit

PSTN

Public Switched Telephone Network

SaaS

Software as a Service – cloud based application services

SIP

Session Internet Protocol

SMDR

Station Message Detail Reporting used for call logging info e.g. Oak Call Loggers.

TAPI

Telephony Applications Programming Interface allows things like screen popping etc

VoIP

Voice over Internet Protocol

WAN

Wide Area Network

Need more information on what Pure Cloud Solutions can offer?

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