Mobile Call recording has arrived. This gives businesses access to all calls made within the workplace. The service is fully deliverable across the EE/Transatel network with Fixed to Mobile Convergence (FMC). FMC works by integrating a cloud-based telephone system with a mobile network. For us, this is done via EE/Transatel. By doing this we can apply features normally only available on a telephone system onto the actual mobile SIM. One of these features is call recording.
Pure Cloud Solutions are currently the first and only business in the UK to use Mobile Call recording! Here is some insight from Darren Lake and Jamie Lake on a few of the key benefits for businesses of Mobile Call Recording.
Helps in Resolving Disputes
“The dispute of he said/ she said can easily be resolved as managers and directors have access to all calls. If a staff member leaves, rather than relying on notes that may not exist there is access to a history of all calls.”
“Taking the above to the next level imagine then linking these mobile call recordings to actual client activities in a CRM system! All deliverable via our SIM’s.”
Peace of Mind
“Above all Businesses can be aware of all conversations between staff and clients whether in or out the office. This means that crucial conversations can be accessed, something which in our opinion is priceless to organisations!”
So, in summary with mobile call recording from PCS never miss a call again. You can now have instant access to ALL inbound and outbound mobile calls without the need of an App!
The Future for Mobile Call Recording
We see a big future for the integration of mobile call recording into speech analytics platforms. We believe the next stage for mobile call recording will be for use by business and data analysts that want to report on key words. This will have the ability to provide businesses with a true insight into what their employees are talking about.
Want to know more?
If you would like further information on Mobile Call Recording or are thinking of using it for your business, please feel free to get in touch with one of our experts here at Pure Cloud Solutions.