Every businesses assets are their clients and staff, but how do you know how your staff deal with your clients when they aren’t in the office when talking on a mobile phone? This is where Mobile Call Recording comes into hand!
Mobile Call Recording gives businesses access to all calls made within the workplace. It can be fully deliverable across the EE/Transatel network with Fixed to Mobile Convergence (FMC). FMC works by integrating a cloud-based telephone system with a mobile network. For us, this is done via EE/Transatel. By doing this we can apply features normally only available on a telephone system onto the actual mobile SIM. One of these features is call recording.
Pure Cloud Solutions are currently the first and only business in the UK to use Mobile Call recording! Other parties have to use additional applications to enables this functionality where as ours is embedded in EE. Via the fastest UK network EE. Here are just a few of the benefits…
Helps in resolving disputes
The dispute of he said/ she said can easily be resolved as managers and directors have access to all calls. If a staff member leaves, rather than relying on notes that may not exist there is access to a history of all calls.
Peace of mind
Above all Businesses can be aware of all conversations between staff and clients whether in or out the office. This means that crucial conversations can be accessed, something which in our opinion is priceless to organisations.
Other than the ovbious benefits for your business having call recording, our solution means that recordings can be easily accessed through logging into your own personalised portal.
So, in summary with mobile call recording from PCS never miss a call again. You can now have instant access to ALL inbound and outbound mobile calls without the need of an App!
We see a big future for the integration of mobile call recording into speech analytics platforms. We believe the next stage for mobile call recording will be for use by business and data analysts that want to report on key words. This will have the ability to provide businesses with a true insight into what their employees are talking about.
Want to know more?
If you would like further information on Mobile Call Recording or are thinking of using it for your business, please feel free to get in touch with one of our experts here at Pure Cloud Solutions.