News

Remote working is being utilised across the country at the moment. And although this has its advantages, it has caused a sharp increase in Ransomware cases. Ransomware is a type of malware that prevents you from accessing your computer or data. The computer itself may...

Moving mobile providers doesn’t have to be painful. In fact, with the right company, it should be quick, seamless and offer additional benefits too.That’s the type of transition you can expect from PCS mobiles.And when PCC Aerostructures, a world-class aerospace...

Before the Covid-19 pandemic, many businesses favoured traditional, office-based working practices, rather than embracing newer work styles such as remote working. In doing so, a lot of companies missed out on the benefits this brings because of either insufficient...

We live in a fast-developing world where digital technology advances around us all the time. The latest in this technology is a fifth-generation telecommunications network called 5G that will be able to be fully utilised in the coming months!5G technology will advance...

Fixed to Mobile Convergence, commonly known as FMC, is an elite mobile communications offering that allows businesses to optimise their services in a more convenient way through intelligent SIM technology. It offers businesses more flexibility, as users can utilise a...

We live in a mobile first world.  Look around. For most of us, our mobile devices are never too far out of reach or sight. We use them every day, for everything. A recent survey by Code Computerlove, revealed the average screen time in the UK is 3 hours and 23 minutes...

The PCS hosted dialler solution is one of the best tools businesses can utilise in outbound call centres in today’s modern world. It combines a sophisticated algorithm with unrivalled cloud technology to bring you a host of features that will support you to achieve...

In today’s fast-paced world, managing and operating an efficient outbound contact centre is sometimes a little tricky. And with competition to make sales and win clients at its peak and the recent introduction of remote working in call centres, ensuring your agents...

When it comes to your customers, first impressions always count. And this impression can often be made via your contact centre. Your contact centre should focus on customer needs and satisfaction, while internal processes work towards improving your overall...

Having effective business communication is key to ensuring things run smoothly within your organisation. That’s both internally, with colleagues and externally with clients or suppliers. Without it, wires are crossed, needs aren’t met, and mistakes are made – all of...

Haines Watts Birmingham have been using our Unified Communications Anywhere (UCA) app to manage all their calls and communications, both internally and externally, for around 12 months. Because of the success of UCA at their Birmingham office, we have recently...

In today's world, it is vital businesses prepare for any disaster that may be on the horizon. Whether it’s a cyber breach or a fire breaking out in the office, disasters can be unexpected and impossible to escape. But making a BCDR plan is a critical element in...